Keeping Them Cruising

By Mike Brezonick08 June 2017

Wärtsilä and the US-based cruise ship operator Norwegian Cruise Line Holdings (NCLH) have signed a renewal of their existing five-year performance-based service agreement. Joint continuous improvement efforts are intended to ensure that the engines on board 10 of NCLH cruise ships run at optimum performance levels. The agreement spans two years, with a renewal option for three additional years.

Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Wärtsilä supplies NCLH with maintenance service, carried out together by the two companies to secure the safety, engine reliability and performance of the vessels.

“We are pleased to renew our partnership with Wärtsilä after working together productively for the past five years,” said Robin Lindsay, executive vice president, Vessel Operations, Norwegian Cruise Line Holdings. “Wärtsilä’s expertise in engine maintenance and performance gives us peace of mind, increases the safety of cruise travel and improves the satisfaction of our customers,”

The renewed service agreement was signed last month and involves 45 Wärtsilä engines installed on NCLH vessels. The contract extends from scheduled maintenance and spare parts to training programs and from annual audits to monthly key performance indicator reviews, which measure the performance of Wärtsilä against the jointly set targets.

The contract also includes Wärtsilä’s Dynamic Maintenance Planning (DMP), which is established to allow engine maintenance to be carried out according to actual needs, enabling optimal availability and minimal risk of disruptions, Wärtsilä said. Condition Based Maintenance (CBM) is used to optimize the availability, reliability and performance of the Wärtsilä engines on NCLH’s vessels through the diagnostics of key parameters and on-time decision support.

The contract is part of Wärtsilä’s digital portfolio and covers a broad scope of services, including maintenance planning, periodic technical surveys, dedicated technical support and expertise for major overhauls, spare parts supply and workshop services. It also includes performance guarantees, such as the Response Time Guarantee and Quality Guarantee, which ensure that contractual performance targets are met.

“We are happy to continue the improvement of operational reliability and availability of NCLH vessels,” said Walter Reggente, vice president, Wärtsilä Services, Americas. “Our shared commitment to ship efficiency, highest maintenance standards and safety of the ships enables Wärtsilä to fulfil the needs and expectations of NCLH,”

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